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Return Policy


Returns 
  • We do not offer refunds for change of minds. 
  • Any Pre-Order cancellations incur a 20% re-stocking fee.
  • We accept returns for store credit of unused products within 7 business days of receipt of your order. 
  • Returned products must have its original packaging and an uncut hangtag.  Each returned item must not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. 
  • Sale items are non-returnable unless otherwise noted. 
  • If an item is to be returned, customer must cover postage cost. Cattywampus will not pay for return delivery for change of mind purchase. 

 

How to Return an Order

  1. Email info@cattywampus.com.au with your order number and reason for the return/exchange.  If your product is defective, please take a clear photo of the defective product and attach it to your email as reference.

  2. We will contact you within 3 business days with further instructions.
Faulty / Damaged Order
  • If you order is damaged or faulty, please contact us straight away at info@cattywampus.com.au and send us a photo of the damage.
  • Please ensure you do this within the 7 day period and we will offer you a refund or exchange. 
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